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Policies

Returns, Refunds and Exchanges Policy

How To Return An Item

Customer service is of upmost importance to us. We are happy to offer our customers a no-hassle return policy.  We make exchanging a failing device easy. Please contact us and we will work with you to correct the situation.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email mike@redrocketgear.com to request a refund and we will assign you a tracking number.
  2. Mail your returned item to:
    Red Rocket Gear c/o BlueDrone
    Returns Department - Tracking # __________
    225 Thomas Ave N
    Minneapolis, MN 55405
  3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Payment Policy

Accepted Methods of Payment

We accept credit cards, money orders, postal money orders and/or cashier's checks.

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

As soon as the payment money is processed, cleared and deposited we will ship out your order. Thank you for your business.

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Check/Money Order

Mailing Address For Check/Money Order

Red Rocket Gear LLC
1416 Ford Rd
Minnetonka, MN 55305

 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

 

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rate

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address 
  • Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

 

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.